The withdrawal button

Since 19 June 2026, EU rules ask stores that sell online to EU customers to offer a withdrawal button on their website. Cornerrr builds one in: a Withdraw from contract here link in your store's footer, and a page where customers send their withdrawal.

It's a tool, not legal advice. Cornerrr can't tell you whether your store meets the rules where you sell; ask a professional if you're unsure.

When it shows

Open Settings → Policies (/studio/settings/policies) and find Withdrawal button:

• Automatic (the default): shown when your store sells in euros (or another EU currency), lists an EU country it delivers to, or has its business address or Stripe account in the EU.
• Always or Never: your choice, whatever your settings.

It's also under Advanced → Stores → Policies.

What your customers see

• A Withdraw from contract here link at the bottom of every page, set apart from your other links. The words follow your store's language: a store in German shows Vertrag widerrufen.
• A page at /withdraw that asks for their name, email and order. Signed-in customers pick the order (and can tick single items) instead of typing it. One button sends it: Confirm withdrawal.
• An email from your store straight away, with what they sent and when it arrived. Replies to it go to your contact email.
• On each order in their account, the same link, and the date once a withdrawal arrived.

Customers don't need an account to use it.

What you see

• The withdrawal arrives in your Inbox (/studio/inbox), marked Withdrawal. Reply from there to tell the customer what happens next.
• When the order number and email match one of their orders, it's saved on that order too: the order shows a note at the top and the date under Withdrawals.
• When nothing matches (a typo in the order number, for example), the Inbox says so. Check which order they mean.
• Your store's owners and admins get an email about each withdrawal.

What happens next is up to you: arrange the return, then refund the order from its Refund tab when it's due.

Mention it in your policies

Your refund policy and terms are yours to write. Many stores add a line such as "You can also withdraw online at https://your-store.com/withdraw", with their own web address.