Orders, fulfilment and refunds

Paid orders appear in Orders in the menu, with a number per store starting at #1001. The top of the list shows this week's sales and quick filters: All orders, To send and Not paid.

Statuses

• Payment: Waiting for payment, Paid, Not paid, Free, Partly refunded, Refunded.
• Delivery: Not sent yet, Being prepared, Partly sent, Sent, Delivered, Returned, Nothing to send.

Send an order

Open the order and go to the Mark as sent tab:

1. Pick the items you're sending.
2. Enter the Carrier and Tracking number. For known carriers like UPS, USPS, FedEx and DHL the tracking link fills in automatically.
3. Leave Email the customer a shipping confirmation ticked to send the shopper an email.
4. Select Mark as sent.

Staff members can fulfil orders.

Refund

On the Refund tab, refund all or part of an order and pick a reason (Requested by customer, Duplicate or Fraudulent). The refund goes through Stripe, and the order updates once Stripe confirms it. A full refund also removes access to any downloads. Disputes show on the same tab.

Only owners and admins can refund.

History and packing slip

History shows what happened to the order, including Stripe events (kept for 90 days). Packing slip is a printable list of the items, without prices.